What is a “housing pirate?”
While other hotel resellers may contact you to offer accommodation for your trip, they are not endorsed by or affiliated with this event. These are companies that phone, fax or email attendees and exhibitors, claiming to offer good deals on hotel rooms. They may falsely claim to be affiliated with SETAC. If you provide your credit card information to one of these companies (commonly referred to as “housing pirates” or “housing bandits”), your card may be charged and you might not have a hotel room when you arrive in Toronto.
SETAC has confirmed that multiple “housing companies” or “housing wholesalers” such as Exhibitors Housing Management and Exhibition Housing Management, who are not affiliated with SETAC or this year’s annual meeting, have continued contacting exhibitors and members, asking to book hotel rooms through them for the meeting. The official SETAC housing bureau is Experient. You will not be contacted directly by Experient unless there is a question about your existing reservation.
For the best customer service and guaranteed hotel rooms, attendees and exhibitors should book hotels through the link on this page. No SETAC-authorized organization will contact you about the SETAC annual meeting hotels or housing.
Unless you have initiated the communication, please do not provide anyone with your personal information, especially your credit card number.
Please be wary about booking hotels through non-authorized sources that contact you, as there is no guarantee you will have a room upon your arrival in Toronto.
If you are contacted by someone asking if you need a room at SETAC, or if they represent themselves as the “SETAC Housing Bureau,” please get as much information as you can, such as the name of the company, the person calling and their telephone number — then contact Nikki Mayo, Events Manager.